FAQs & Troubleshooting

Find answers and solutions to common questions and issues.

• How to tag a deal/address
• How to delete a draft of an address
• How to download documents from Orders Dashboard
• How to create a New Draft and copy a draft of an address.
• How to send Support Requests & use the Help Centre
• Site plans not generating
• How to view all Icons on the Main toolbars
• How to edit the Lot Boundary / Measurements
• How to access Billing History & Invoices
• How to update account information & Billing
• How does the canibuild search count work
• How can I access the Admin section
• How can I use canibuild on a Tablet or iPad
• How do I reverse changes made to the boundary from using Lot Management
• How do I interpret all of the coloured lines on the property
• How can I identify or add undefined structures to a site
• How can I Edit update or display setbacks
• How can I locate the correct property when searching
• How can you determine the best aerial image option for your needs based on its features
• How to add, edit & manage Annotation
• How to Identify if Site Plans & other docs are not generating
• How to draw a perfect square or rectangle
• How to access Bird Eye & Google Street Views
• How do I add a state
• How do I increase my Search Limit
• How do I add an Estate or New Subdivision
• How to request designs to be uploaded
• How do I update my Subscription Plan
• How do I contact support is there a customer service number
• How do I edit or reset my password
• How to Rotate a design
• How do I find the correct document in the Help Centre
• How do I define the lot boundaries
• How do I troubleshoot error code 400 when using canibuild
• How can I cancel my subscription
• How to rotate the map
• How can I troubleshoot my email not logging into canibuild
• How can I check if my device meets the minimum requirements for canibuild
• How do I Troubleshoot Documents not Generating
• How do I Troubleshoot canibuild taking to long to load
• How to trouble shoot the screen going white on an address
• How do I locate a past project I was working on
• How to Easily draw a lot
• How can I amend the property address
• How can I remove the Build category name in canibuild
• How can I get the digital overlay to match the satellite imagery
• How can I keep a copy of the contours
• How do I show measurements for two or more structures on one site plan
• How do I remove the digital outline of a structure that no longer exists