FAQs & Troubleshooting

Find answers and solutions to common questions and issues.

• How to View all Icons on the Main Toolbars
• How to Access Billing History & Invoices
• How to Update Account Information & Billing
• How to Reverse Changes Made to the Boundary from Using Lot Management
• How do I Interpret all of the Coloured Lines on the Property
• How can I Identify or Add Undefined Structures to a Site
• How can I Edit, Update, or Display Setbacks
• How do I Define the Lot Boundaries
• How do I Locate a Past Project I Was Working on
• How to Easily Draw a Lot
• How can I Amend the Property Address
• How can I Get the Digital Overlay to Match the Satellite Imagery
• How do I Show Measurements for Two or More Structures on One Site Plan
• How do I Remove the Digital Outline of a Structure that no Longer Exists
• How do I Troubleshoot Canibuild Taking too Long to Load
• How can I Use Canibuild on a Tablet or iPad
• How can I Cancel my Subscription
• How do I Find the Correct Document in the Help Centre
• How do I Edit or Reset My Password
• How do I Contact Support – Is There a Customer Service Number
• How do I Update My Subscription Plan
• How to Troubleshoot Error Code 400 When Using Canibuild
• How can I Remove the Build Category Name in Canibuild
• How can I Access the Admin Section
• How can I Keep a Copy of the Contours
• How to Access all InstaDoc Orders & Documents in MyHub
• How to Rotate a Design
• How do I Troubleshoot Site Plans & Other Documents Not Generating
• How to Access Bird Eye & Google Street Views
• How to Troubleshoot the Screen Going White on an Address
• How can I Check if my Device Meets the Minimum Requirements for Canibuild
• How can I Troubleshoot my Email not Logging into Canibuild
• How to Edit the Lot Boundary / Measurements
• How to Draw a Perfect Square or Rectangle
• How to Rotate the Map
• How to Request Designs to Be Uploaded
• How do I Add an Estate or New Subdivision
• How do I Increase my Search Limit
• How do I Add a State
• How can you Determine the Best Aerial Image Option for your Needs Based on its Features
• How does the Canibuild Search Count Work
• How to Send Support Requests & Use the Help Centre
• How to Add or Replace a design façade