This article will show you how to use the Help Centre to submit a support ticket to upload a range of new designs to your Canibuild account.
If you only have a few designs or one-off variations, it's quicker to upload them yourself. Use the Help Centre request form for bulk updates, new design ranges, or when changes need to be handled by our team.
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Submit multiple designs using the Help Centre ticket form.
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Ensure all designs are to scale and submitted as JPEG, PNG, or PDF files.
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Designs must include name, area, type, and at least one image.
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Zip files or shared folders (e.g. Google Drive) are accepted for bulk uploads.
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Click the Help Icon to submit a ticket.
- Click Submit a Support Ticket
OR
- Click Contact Support.
- Click Customer Support Request Form.
- Enter your contact details.
- Select Type of Enquiry.
- Select Implementation Category.
- Add a Subject and Description of the upload request.
- Click Choose Files to add attachments.
- Select and upload as many files as necessary.
- For bulk uploads, provide a link to a shared folder (e.g. Google Drive).
OR
- Attach a zip file.
You can conveniently attach multiple files or documents at once by selecting them all in a single upload request.
All deigns must be drawn to scale & be saved as JPEG / PNG image files or PDFs. Overall length and width measurements should be displayed on the plan.
- Click Submit.
All designs submitted must meet the following criteria:
- Drawn to scale with overall dimensions visible.
- Saved as JPEG, PNG, or PDF formats.
- Include a Design Name.
- Include Design Area. (Sqm or SqFt).
- Include Design Grouping (e.g. Single Storey, Duplex).
- Specify the Build Type (House, Pool, Shed, Granny Flat, ADU).
- Include at least one facade or cover image if flyers are intended.
If you do not receive a confirmation email within 24 hours, resubmit your request or lodge a General Enquiry to follow up on your submission.