How do I Contact Support – Is There a Customer Service Number

This article will show you how to use the Help Centre to contact support for a variety of enquiries.

Please note that there is no direct phone number for the Canibuild support team. The most efficient way to receive assistance is by submitting a Support Ticket. Once submitted, the appropriate team member will review your enquiry and contact you.

Click the Help Icon to submit a ticket.

Click Submit a Support Ticket.

Click Contact Support..

Click Customer Support Request Form.

Filling Out the Support Form

Enter your contact details.
Select your Type of Enquiry from the dropdown list.
Add a Subject and Description of your request.
Attach any relevant screenshots, documents, or recording links to assist our team.
Click Submit.

Ensure you include any relevant attachments, screenshots, or recording links to help expedite our team's response.

When submitting your form, choose from the following enquiry categories:

Need Help Using Canibuild.
Report a Bug / Technical Issue.
Rules or Setbacks Missing / Inaccurate.
Layers, Contours or Services Missing / Inaccurate.
Estate Request.
Implementation Request / Upload New Designs.
Demo Request (New Customer).
Add-Ons & Upgrades Enquiry.
Marketplace Enquiry (Existing Orders).
Subscription & Billing Enquiry.
Subscription Cancellation Request.
Subscription Change Request.
Feature Request / Improvement Suggestion.
General Enquiry.
Other.