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FAQs & Troubleshooting
Find answers and solutions to common questions and issues.
- How to View all Icons on the Main Toolbars
- How to Access Billing History & Invoices
- How to Update Account Information & Billing
- How to Reverse Changes Made to the Boundary from Using Lot Management
- How do I Interpret all of the Coloured Lines on the Property
- How can I Identify or Add Undefined Structures to a Site
- How can I Edit, Update, or Display Setbacks
- How do I Define the Lot Boundaries
- How do I Locate a Past Project I Was Working on
- How to Easily Draw a Lot
- How can I Amend the Property Address
- How can I Get the Digital Overlay to Match the Satellite Imagery
- How do I Show Measurements for Two or More Structures on One Site Plan
- How do I Remove the Digital Outline of a Structure that no Longer Exists
- How do I Troubleshoot Canibuild Taking too Long to Load
- How can I Use Canibuild on a Tablet or iPad
- How can I Cancel my Subscription
- How do I Find the Correct Document in the Help Centre
- How do I Edit or Reset My Password
- How do I Contact Support – Is There a Customer Service Number
- How do I Update My Subscription Plan
- How to Troubleshoot Error Code 400 When Using Canibuild
- How can I Remove the Build Category Name in Canibuild
- How can I Access the Admin Section
- How can I Keep a Copy of the Contours
- How to Access all InstaDoc Orders & Documents in MyHub
- How to Rotate a Design
- How do I Troubleshoot Site Plans & Other Documents Not Generating
- How to Access Bird Eye & Google Street Views
- How to Troubleshoot the Screen Going White on an Address
- How can I Check if my Device Meets the Minimum Requirements for Canibuild
- How can I Troubleshoot my Email not Logging into Canibuild
- How to Edit the Lot Boundary / Measurements
- How to Draw a Perfect Square or Rectangle
- How to Rotate the Map
- How to Request Designs to Be Uploaded
- How do I Request a New Estate or Subdivision to be Added
- How do I Increase my Search Limit
- How do I Add a State
- How can you Determine the Best Aerial Image Option for your Needs Based on its Features
- How does the Canibuild Search Count Work
- How to Send Support Requests & Use the Help Centre
- How to Add or Replace a design façade
- How to Convert a CAD File to GLB
- How to use Webhooks in Canibuild
- How to Use UTM Tracking in LeadConvertor