This article will show you how to use the Help centre to submit a support ticket to upload a range of new designs to your account
If you have just one or two designs to include in your Design Catalogue, you may find it more efficient to add the designs yourself.
It is advisable to add variations and custom one-off designs yourself to maximise efficiency. For any updated or new designs to your overall design range, you may submit a request.
- Click the Help Icon to submit a ticket.
- Click Submit a Support Ticket.
OR
- Click Contact Support.
- Click Customer Support Request Form.
- Enter your details into the Customer Support Request Form.
- Select Type of Enquiry.
- Select Implementation Category.
- Add a Subject & Description.
- Select Choose Files to add attachments.
- Select as many files or documents to attach as necessary.
- For bulk design it may be easier to add a link to a share folder or Google Drive.
OR
- Attach a zip file.
You can conveniently attach multiple files or documents at once by selecting them all in a single upload request.
All deigns must be drawn to scale & be saved as JPEG / PNG image files or PDFs. Overall length and width measurements should be displayed on the plan.
Essential Design Information Required:
- Design Name.
- Design Area.
- Design Groupings for subcategories.
- Build Type (House, Pool, Shed, Granny Flat, or ADU)
- A minimum of one facade or cover image (if flyers are intended for use)
In the event that you do not receive a confirmation email within 24 hours, we recommend resending your request to ensure it has been received. Alternatively, you may submit a General Enquiry to seek confirmation on the status of your request.