1. canibuild Help Center
  2. FAQs & Troubleshooting

How do I contact support is there a customer service number

This article will show you how to use the Help centre to contact support for a variety of reasons

For inquiries, please note that there is no direct contact number available for the support team. The most efficient way to receive assistance is by submitting a support ticket, after which the relevant team member will reach out to you.

  • Click the Help Icon to submit a ticket.

  • Click Submit a Support Ticket.

OR

  • Click Contact Support.

  • Click Customer Support Request Form.

  • Enter your details into the Customer Support Request Form.
  • Select Type of Enquiry.
  • Add a Subject & Description.
  • Click Submit.

Ensure you include any relevant attachments, screenshots, or recording links to help expedite our team's response.

 

Select from the following Enquires:

  • Need Help Using canibuild.
  • Report a bug / Technical Issue.
  • Rules or Setbacks Missing / Inaccurate.
  • Layers, Contours or Services Missing / Inaccurate.
  • Estate Request.
  • Implementation Request / Upload New Designs.
  • Demo Request (New Customer)
  • Add-Ons & Upgrades Enquiry.
  • Marketplace Enquiry (Existing Orders)
  • Subscription & Billing Enquiry.
  • Subscription Cancellation Request.
  • Subscription Change Request.
  • Feature Request / Improvement Suggestion.
  • General Enquiry.
  • Other.