This article will show you how to use the Help centre to contact support for a variety of reasons
For inquiries, please note that there is no direct contact number available for the support team. The most efficient way to receive assistance is by submitting a support ticket, after which the relevant team member will reach out to you.
- Click the Help Icon to submit a ticket.
- Click Submit a Support Ticket.
OR
- Click Contact Support.
- Click Customer Support Request Form.
- Enter your details into the Customer Support Request Form.
- Select Type of Enquiry.
- Add a Subject & Description.
- Click Submit.
Ensure you include any relevant attachments, screenshots, or recording links to help expedite our team's response.
Select from the following Enquires:
- Need Help Using canibuild.
- Report a bug / Technical Issue.
- Rules or Setbacks Missing / Inaccurate.
- Layers, Contours or Services Missing / Inaccurate.
- Estate Request.
- Implementation Request / Upload New Designs.
- Demo Request (New Customer)
- Add-Ons & Upgrades Enquiry.
- Marketplace Enquiry (Existing Orders)
- Subscription & Billing Enquiry.
- Subscription Cancellation Request.
- Subscription Change Request.
- Feature Request / Improvement Suggestion.
- General Enquiry.
- Other.