This article aims to guide you in understanding potential reasons why your email may be causing issues when attempting to log into canibuild.
There are 3 possible reasons why your email might not work:
- Spelling Mistake in email or password.
- Email has not been added.
- Email has been deactivated.
- Double check the spelling of your email & password.
- Have your manager or our support team add your email.
- Have your manager check if the email is active.
Have your manager follow the steps below to see if your email is active.
- Click on your name to Access the Admin section .
- Select Admin from the options.
- Click User Management.
The default is to only show active users.
- Deselect Active Users Only,
- Search for the Email.
- Click the toggle Switch under status to activate the email..
If the email was not in the list then follow the steps below to add the user.
- Click the 3 dots on the top right of the screen.
- Select + Add User.
- Fill in the users Name and Email.
- Select the Role (User / Manager).
- Click Add when complete.
The roles do not need to reflect company hierarchy. 'Users' will not have access to the admin section of the app.
- Click on a user name to edit the details.
- Click the green pencil to add a user profile image.
- Click the green toggle to deactivate the account.
- Edit the user name.
- Change the Role.
- Click Reset Password to email the user to change their password.
- Click Save when finished.