1. canibuild Help Center
  2. FAQs & Troubleshooting

How can I troubleshoot my email not logging into canibuild

This article aims to guide you in understanding potential reasons why your email may be causing issues when attempting to log into canibuild.

There are 3 possible reasons why your email might not work:

  • Spelling Mistake in email or password.
  • Email has not been added.
  • Email has been deactivated.
  • Double check the spelling of your email & password. 

  • Have your manager or our support team add your email.

  • Have your manager check if the email is active.

 

Have your manager follow the steps below to see if your email is active.

  • Click on your name to Access the Admin section .
  • Select Admin from the options. 

  • Click User Management.

The default is to only show active users.

  • Deselect Active Users Only,
  • Search for the Email.

  • Click the toggle Switch under status to activate the email..

 

If the email was not in the list then follow the steps below to add the user.

 

  • Click the 3 dots on the top right of the screen.
  • Select + Add User.

  • Fill in the users Name and Email.
  • Select the Role (User / Manager).
  • Click Add when complete.

The roles do not need to reflect company hierarchy. 'Users' will not have access to the admin section of the app. 

    • Click on a user name to edit the details.

    • Click the green pencil to add a user profile image.
    • Click the green toggle to deactivate the account.
    • Edit the user name.
    • Change the Role.
    • Click Reset Password to email the user to change their password.
    • Click Save when finished.